Privacy Policy

1. Introduction

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our app that leverages WhatsApp Business services. By using our app, you agree to the practices described in this policy. Please read it carefully.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Identification Information: This may include your name, phone number, email address, and other information required for registration or customer support.
  • Usage Data: We collect data about your interactions with the app, including message logs, transaction details, and service usage patterns.
  • Device Information: We collect data about your device, including IP address, device type, operating system, and browser type.

3. How We Use Your Information

We may use the information collected in the following ways:

  • To Provide Services: We use your information to facilitate transactions and provide customer support via WhatsApp Business.
  • To Improve Our Services: Usage data helps us enhance user experience by optimizing app functionality, improving service offerings, and identifying performance issues.
  • To Communicate with You: We may send you important updates about your transactions, service changes, promotions, or customer support information via WhatsApp.
  • For Security and Fraud Prevention: We may monitor and analyze data to detect and prevent fraudulent or unauthorized activities.

4. How We Share Your Information

We respect your privacy and ensure that your personal information is only shared as necessary:

  • With Service Providers: We may share data with trusted third-party service providers that assist us in delivering services. These include payment processors, data storage providers, and customer support platforms.
  • Legal Obligations: If required by law or to protect our rights, we may disclose information to law enforcement or regulatory authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

5. Security of Your Information

We take the protection of your information seriously. We implement various security measures, including encryption and access controls, to protect your data. However, no method of transmission over the internet is entirely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. WhatsApp Business Interaction

Your use of WhatsApp Business as part of our app involves sharing personal information (e.g., phone numbers, chat content) with WhatsApp. By using the app, you also agree to WhatsApp’s Privacy Policy and Terms of Service, which govern how WhatsApp handles your data.

7. Data Retention

We retain your personal information for as long as necessary to provide the services described in this policy or as required by law. Once the information is no longer needed, we will securely delete it.

8. Your Rights

You have the right to:

  • Access Your Information: Request a copy of the personal data we hold about you.
  • Correct Your Information: Request corrections if your personal information is inaccurate or incomplete.
  • Delete Your Information: Request the deletion of your personal information, subject to legal obligations.
  • Opt-out of Communications: You may opt-out of receiving non-essential communications from us at any time.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we discover that a minor has provided us with personal information, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

  • Email: [info@dubaifarda.ae]
  • Phone: [+971525521271]
  • Address: [Dubai , Sheikh Zayed Rd, Trade Center , Park Place Tower , 1603-044]